Join our team at Foundever!
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Team Manager with Japanese
Specific Job Responsibilities
- Supervising the Customer Service Specialist team to ensure full compliance with Foundever and client security requirements.
- Ensuring the team meets key performance indicators (KPIs).
- Fostering a culture of open communication within the team.
- Recognizing and rewarding team members who achieve top performance.
- Participating in the oversight of the onboarding process for new employees.
Qualifications
- Language: Proficiency in Japanese (C1) and English (C1);
- College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience
- Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).
- You demonstrate professionalism, are highly motivated, and eager to grow.
- You have experience managing a team, providing feedback, overseeing processes, and monitoring progress.
- You possess logical thinking, problem-solving skills, and the ability to implement performance improvement plans.
Personal Skills
- Strong interpersonal, coaching and leadership skills.
- Strong verbal and written communication skills.
- A pro-active attitude towards developing trust and professional rapport with employees and team members.
- A can-do attitude with analytical and problem solving skills.
- Availability to work a flexible schedule, including weekends and holidays
Working conditions
- Employment type of contract;
- Basic salary + bonuses;
- Work in our new office in Warsaw
- Opportunities for growth — 92% of our management team started their journey at Foundever as Customer Service Consultants.
What else should you know?
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover insurance;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Company Overview
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.